Privacy Policy
How tiravelqona protects and manages your personal information
Last updated: March 2025
Introduction and Overview
At tiravelqona, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our budget foundations education services. We operate under Australian Privacy Principles and comply with the Privacy Act 1988 (Cth).
This policy applies to all personal information we collect through our website, educational materials, customer interactions, and related services. By using our services, you agree to the collection and use of information as described in this policy.
This privacy policy is effective from March 2025 and applies to all users of tiravelqona's educational services and website visitors.
Information We Collect
We collect various types of information to provide and improve our educational services. The information we gather helps us understand your learning needs and deliver relevant budget management education.
Personal Identifiers
Name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.
Educational Information
Learning preferences, course progress, quiz results, and educational goals to customize your learning experience.
Technical Data
IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools.
Communication Records
Records of your interactions with our support team, feedback submissions, and correspondence for quality improvement.
We never collect sensitive financial information like bank account details or credit card numbers beyond what's necessary for payment processing through secure third-party providers.
How We Use Your Information
Your personal information helps us deliver effective budget education and maintain our service quality. We use collected data for specific, legitimate purposes related to our educational mission.
- Providing access to educational content and tracking your learning progress
- Sending course updates, educational newsletters, and relevant learning resources
- Personalizing your learning experience based on your preferences and progress
- Responding to your questions, providing customer support, and addressing concerns
- Improving our educational content and website functionality through usage analysis
- Complying with legal obligations and protecting against fraud or misuse
- Conducting research to enhance our educational methods and course offerings
We only use your information for the purposes you'd reasonably expect, and we always seek your consent for any uses beyond our stated educational objectives.
Information Sharing and Disclosure
We don't sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances to support our educational services or meet legal requirements.
Service Providers and Partners
We work with trusted third-party providers for payment processing, email delivery, website hosting, and analytics. These partners can only access information necessary for their specific functions and must protect your data according to our standards.
- Payment processors for handling course fees and subscription payments securely
- Email service providers for delivering educational content and communications
- Cloud storage providers for secure data backup and website functionality
- Analytics services to understand website usage and improve user experience
- Legal authorities when required by Australian law or to protect our rights
In case of business restructuring, merger, or sale, your information may be transferred to the new entity, but only under equivalent privacy protections.
Your Privacy Rights and Choices
Under Australian privacy laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
Access Rights
Request a copy of the personal information we hold about you, including how we obtained and used it.
Correction Rights
Ask us to correct any inaccurate, incomplete, or out-of-date personal information we have about you.
Deletion Rights
Request deletion of your personal information, subject to any legal obligations requiring us to retain certain data.
Communication Preferences
Opt out of marketing communications while maintaining access to essential service-related updates.
To exercise any of these rights, contact us using the details provided below. We'll respond within 30 days and may need to verify your identity before processing your request.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices reflect industry standards and evolve with emerging threats.
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing of our systems
- Limited access to personal information based on job requirements
- Staff training on privacy protection and data handling best practices
- Secure backup systems with redundant protection measures
- Incident response procedures for any potential data breaches
While we maintain strong security measures, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Periods
Account information is retained while your account remains active plus seven years after closure. Educational progress data is kept for three years to support learning continuity. Communication records are maintained for two years for quality assurance purposes.
Some of our service providers may store data outside Australia. When we transfer information internationally, we ensure adequate protection through appropriate safeguards, including standard contractual clauses and privacy shield frameworks where applicable.
You can request information about where your data is stored and what protections apply to international transfers by contacting our privacy team.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality, including login sessions and security features. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website to improve content and navigation.
Functional Cookies
Remember your preferences and settings to provide a more personalized experience.
Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain website features.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy regularly to stay informed about how we protect your information.
The date at the top of this policy indicates when it was last updated. Continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please don't hesitate to contact us. We're here to help and will respond promptly to your inquiries.
Our privacy team typically responds to inquiries within 48 hours during business days. For urgent privacy matters, please call our main number and request to speak with our privacy officer.